GENERAL

  • Artwork: Must be in Vector format (high resolution Coral Draw or PDF file, along with the exact Pantone Colours
  • Free delivery in Johannesburg
  • All unbranded items after payment cleared in the bank can be delivered in the Gauteng area within 24 – 48 hours
  • All branded Items after payment cleared in the bank can be delivered in Gauteng area with 7-10 working days unless LOGO 24 range
  • All price excludes VAT
  • E & EO
  • Orders require 100% payment before production commences. Branded orders cannot be cancelled for any reason once artwork has been approved
  • Orders not collected within 10 working days will be automatically cancelled and a 10% handling fee will be levied.
  • Products remain the property of Mobile Gals until paid in full.

BRANDING

  • No branding will commence unless artwork has been signed off and approved by the customer.
  • No branding will commence unless the complete order has been paid for in full.
  • Production will only commence the day after payment reflects in Mobile Gals cc banking account.
  • Once final artwork is approved the order cannot be cancelled.
  • Completion of branding may take 7 (seven) days from the date the artwork has been approved, if the correct format of artwork is supplied and payment has been made.
  • Lead times may vary depending on volumes, complexity of branding required and production capacity in the operation.
  • Mobile Gals will not brand items that have been procured from an alternative supplier.
  • The type of branding available may be limited by the item chosen, and certain branding applications are only possible on particular items.
  • No branded items will be accepted for return unless defective.

CANCELLATION & RETURNS POLICY

  • Written order (Email) constitute a binding contract & are legally enforceable.
  • Once an order to the value of R5000 or more has been emailed, cancellation prior to collection/delivery will be subject to 15% handling & admin fee
  • All orders not paid within 7 days will be cancelled with the relevant cancellation fees
  • Cancelled orders where layouts have been done, a layout fee of R250.00 excluding VAT will be levied
  • No cancellation of order will be accepted once final approval of artwork has been received
  • Delivered stock may not be returned unless approved in writing by management and is in its original packaging within 48 hours of collection, subject to a 25% handling and admin fee. Please do not return orders without prior written consent by Mobile Gals management. Orders returned without accompanying written consent and corresponding invoice will not be accepted by our returns Department
  • Special and discounted items/products may not be returned unless faulty
  • Cancellation fees must be paid prior to another order been accepted

SAMPLE RETURN POLICY

  • Samples that are returned for a refund must be delivered in the original packaging in an undamaged condition.
  • Credit notes will be issued only if the original invoice accompanies the returned sample.
  • Samples need to be returned within 10 working days of collection date to be eligible for the refund.
  • The process of checking and returning sample orders back to stock for resale may take up to 7 working days. The refund or credit note may only be issued once this process has been completed.
  • Products priced at less than R50 ex VAT are not eligible for a refund.
  • Mobile Gals does not accept sample returns of USB memory sticks.

PAYMENT POLICY

  • The following methods of payment are accepted: EFT. Mobile Gals does not accept cheque/cash payments.
  • Orders will only be released once payment reflects as cleared funds in the account of Mobile Gals.
  • Goods remain the property of Mobile Gals until paid for in full.

CONTACT INFO